Have questions about your new or current debit card? We can help!
Resolving issues with your card
Call us immediately at 888-258-6050 or use chat on starionbank.com. We’ll help secure your account and send you a replacement card.
Contact us at 888-258-6050, chat with us online, or visit your local branch. We’ll order a replacement card for you.
Call 888-258-6050 so we can verify your card order and issue a new one if needed.
Log in to Starion Bank Digital to instantly turn your card on or off in MyCard for extra security.
Getting started with your card
Call the activation number included with your card or log in to Starion Bank Digital.
You’ll typically receive your physical card within 7–10 business days after account opening or request. You can set your PIN inside Starion Bank Digital in MyCard controls. You can receive an instant issue Debit Card at various branch locations or receive a digital card you can access with your Digital Wallet within minutes.
Getting help with my PIN
Log into Starion Bank Digital to reset your PIN.
You can update your PIN by logging into Starion Bank Digital.
Using my card
Your Starion Bank Mastercard® Debit Card lets you make purchases anywhere Mastercard is accepted, and withdraw cash at ATMs worldwide. Starion Bank is on the MoneyPass ATM network which allows fee free withdrawals.
Tracking my card activity
Use Starion Bank Digital or mobile banking to view real-time activity and account balances.
Some transactions may show as “pending” before final posting, usually within 1–3 business days.
In Starion Bank Digital, you can set up debit card purchase alerts, balance notifications, and more.
Protecting my card
We monitor for suspicious activity, provide fraud alerts, and offer zero-liability protection on unauthorized Mastercard® transactions.
Getting help when my card or identity is compromise
Contact us right away at 888-258-6050 so we can investigate and protect your account.
Activate and begin using your new card immediately. Safely destroy your old card.
Personalizing my card
Yes! Starion Bank offers multiple designs. Ask us for details.
Traveling and my card
Yes. Your Mastercard Debit Card is accepted worldwide. Foreign transaction fees may apply.
Yes. Call us at 888-258-6050 or set a travel notice in Starion Bank Digital to avoid interruptions.
Contact us right away. We can block the lost card and provide instructions for replacement. You can also turn off your card within the Starion Bank Digital App.
Understanding your card’s limits
Standard daily limits apply, but you may request changes by calling us at 888-258-6050.
Paying bills and making purchases
You can use your Mastercard Debit Card with many merchants and billers for one-time or recurring payments.
Call us at 888-258-6050 and we’ll help you file a dispute.
Using my digital wallet
Add your Starion Bank Mastercard Debit Card to Apple Pay®, Google Pay™, or Samsung Pay® to pay securely with your device.
Yes. They use tokenization and device security features to protect your card information.
Contact us to disable your card from the wallet, and use your phone’s security settings to lock or erase the device.
Using an ATM with my card
You can withdraw cash, check balances, and transfer between accounts. Some ATMs may also allow deposits. MoneyPass ATM Locations
Yes. Fees may apply, depending on the ATM and your account type. MoneyPass ATM Locator for Fee Free ATMS
Using my card and more
Your debit card is linked to your primary checking account, but you may also link it to other eligible Starion Bank accounts.