System Requirements

Device and Operating System Compatibility

• Starion Bank’s Online Banking systems are designed to operate on a wide range of devices, including:
  • desktop computers
  • laptops
  • tablets
  • smartphones
• Whether using Windows, macOS, Linux, iOS, Android, or Chrome OS, customers should have access to the core functionality of online banking portals and mobile applications.
• For optimal performance, it is recommended to use devices that receive regular security and software updates from their manufacturers.

• Desktop/Laptop: At least 2GB RAM, dual-core processor, and a supported operating system such as:
  • Windows 11 or later
  • macOS 13.7 or later
  • Linux distributions with support for modern web browsers
  • ChromeOS (latest stable version)
• Mobile: At least 2GB of free storage space for updates and apps with
  • iOS 18 or later
  • Android 12.0 or later
• Other Requirements
  • An accessible email account to read and respond to your email
  • PDF Reader
    • Edge (latest stable version)
    • Chrome (latest stable version)
    • FireFox (latest stable version)
    • Adobe (latest stable version)
  • Optional: Electronic storage capacity to retain electronic documents
  • Optional: A printer to retain hard copies of electronic documents

Browser Recommendations

• Starion Bank Online Banking systems are accessible through all major, standards-compliant browsers. Recommended browsers including:
• Google Chrome (latest stable version)
• Mozilla Firefox (latest stable version)
• Microsoft Edge (latest stable version)
• Apple Safari (latest stable version)

• Enable JavaScript and cookies, as these are required for secure login, navigation, and interactive features.
• Disable pop-up blockers or whitelist the Online Banking site to prevent disruptions during verification or document downloads.
• Keep the browser up to date to ensure the latest security patches and compatibility improvements are applied automatically.

Platform Independence and Mobile Banking

• Starion Bank offers official mobile apps for both iOS and Android, available through the Apple App Store and Google Play Store.
• Ensure your device runs a supported version of the operating system for app compatibility and security updates.

• If you prefer not to use an app, you can access online banking through your mobile browser. Recommended browsers include Chrome, Safari, and Firefox.

Network Requirements

• Online Banking requires a stable, secure internet connection. Broadband (wired or wireless) is preferred for reliability.
• A minimum connection speed of 1 Mbps is recommended for basic banking tasks; however, faster connections (5 Mbps or greater) improve performance, especially for document downloads or video support.
• Compatibility with common home, corporate, and public Wi-Fi networks; mobile data (3G, 4G, 5G) is also supported.
• Our participating carriers include (but are not limited to) AT&T, SprintPCS, T-Mobile®, U.S. Cellular®, Verizon Wireless, MetroPCS
• Public Wi-Fi networks should be used with caution. Always ensure that you are connecting to https://starionbank.com (secure padlock icon in the browser) and consider using a trusted Virtual Private Network (VPN) to encrypt your connection in public settings.

• Mobile users should ensure they have a reliable data plan and are aware of any limits or roaming charges, especially when traveling.
• Mobile banking apps are designed to minimize data usage, but some features (like mobile check deposit) may require uploading images, which can use more data.

• Some network environments (e.g., corporate or institutional networks) may restrict online banking portals. Ensure that your firewall or security software allows outbound HTTPS traffic on port 443.
• If issues persist, check with your IT administrator or contact your bank’s technical support for recommended firewall settings.

Security Recommendations

• Use strong, unique passwords for your Online Banking accounts.
• Enable multi-factor authentication (MFA) wherever possible; this may include SMS codes, authenticator apps, or biometric authentication on mobile devices.
• Never share login credentials, one-time passwords, or other sensitive information with anyone, including customer service representatives.
• Log out of your session after completing your banking tasks, especially on shared or public devices.
• Regularly update device operating systems, apps, and browsers to patch security vulnerabilities.

Troubleshooting

• If you encounter login problems, first clear your browser cache and cookies, then restart your browser or device.
• Disable browser extensions or add-ons that may interfere with site scripts or pop-ups.
• If Online Banking displays incorrectly or features are missing, check if your browser or app needs updating.
• Contact Starion Bank if you experience persistent issues or require platform-specific advice.

Additional Tips for a Better Banking Experience

• Set up transaction alerts (by email or SMS) to monitor account activity in real time.

• Familiarize yourself with Starion Bank’s support resources, including FAQ pages, live chat, and phone assistance.

• Review your device’s security and privacy settings regularly and enable remote wipe or “find my device” functionality for smartphones and tablets.