Meet Finn: Another Convenient Way to Bank with Starion

We get it. Sometimes you need your bank outside of regular business hours. When you just want to make a quick call for an account balance, to move funds, or make a payment.

That's where Finn comes in.
 

What is Finn?

Finn is Starion Bank's Virtual Banking Assistant, available by phone 24 hours a day, 7 days a week. It offers another convenient way to handle routine banking tasks, access account information, and take care of everyday banking needs when it works best for you.

If you're at home, on the go, or away from your computer, Finn is a quick and easy way to connect with your accounts.

Instead of waiting for your local branch to open or log into online banking, you can call Starion and tell Finn what you need.

From there, Finn guides you through the process and helps you access account information or complete eligible transactions.

It's another way we're making banking more convenient while continuing to provide the personal service customers expect from Starion Bank.

What happens when you call?

Using Finn is simple.

Step 1: Call Starion.

Call the same number you normally use to reach Starion. 1.888.258.6050.

Step 2: Tell Finn what you need.

Rather than navigating a long list of menu options, say what you're trying to do.
Here are some examples:

• "I'd like to check my balance."

• "Can I review my recent transactions?"

• "I'd like to make a transfer."

• "I need to make a loan payment."

• "I'd like information about a direct deposit."

Step 3: Verify your identity

Your safety, security, and privacy are important to us. If your request involves account information or a transaction, you'll be asked to verify your identity before continuing.

This may include confirming identifying information, such as your Social Security Number, and receiving a one-time security code sent to the primary phone number associated with your account. Finn will ask for this security code before continuing.

Step 4: Get the information you need

Once your identity has been verified, Finn will guide you through the rest of the process and help you access information or complete eligible banking tasks.

Step 5: Get on with your day

Many routine banking needs can be handled in just a few minutes, whenever it's convenient for you. We designed the experience to be straightforward and easy to use.

What's New with Finn

If you've called in and talked to Finn before, you probably noticed the list above has some new options. We recently upgraded Finn to give you even more phone banking abilities.
 

Here's a rundown of what's new:

Balance Checks

Whether you're shopping, traveling, or simply keeping an eye on your finances, Finn provides account balances by phone, so you can get the information you need quickly.

Keeping track of account activity

Have you ever wondered:

• Did that payment go through?

• When did that purchase clear?

• Has that deposit been posted yet?

Finn can help you access recent transaction information whenever and wherever you need it. Because keeping track of your accounts shouldn't be complicated.

Direct Deposit

Waiting for a deposit or verifying payment details? Give Finn a call and grab the direct deposit details in a flash.

Moving Money

Eligible account transfers can now be completed over the phone, giving you another convenient way to manage your money when you're away from online banking or on the go.

Loan Payments

Life gets busy. A quick phone call and you can make eligible loan payments. Finn makes it easier to take care of important financial tasks, even after hours.

Banking doesn't stop at closing time

Many routine banking needs don't have to wait until morning.
With 24/7 availability, Finn gives you more flexibility to access information and complete eligible transactions whenever it's most convenient for you.

Finn is built with your security and privacy in mind

Your financial safety, security, and privacy come first and are always the highest priority when we consider new technology features or procedures.

Before any account information is shared or transactions are completed, strict identity verification measures help protect your information and confirm that only authorized account holders can access sensitive details.

Your financial safety, security, and privacy come first and are always top priorities as Starion evaluates new technology and services.

As we said earlier, this may include confirming certain information about your account and receiving a one-time security code before account information is provided, or a transaction is completed.

These safeguards help ensure that convenience never comes at the expense of security.

Bankers are still here to help, like always

These phone banking capabilities give you more options to fit your banking needs, your schedule, and your lifestyle. But one thing will never change: You'll always have access to the people at Starion Bank.