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Online Banking FAQs

    Enrollment & Setup

  • How do I make sure my contact information is correct?
  • How can I change the account nicknames?
  • Will I be able to share a username with a joint owner?
  • I haven’t used Online Banking in a while. Why can’t I log in?
  • How do I enroll or re-enroll in Online Banking?

    Using Online Banking

  • What accounts appear in my Online Banking profile?
  • What type of balance am I seeing on my Online Banking account summary?
  • How will check card transactions appear in Online Banking?
  • How do I view my account details?
  • How can I be sure a check I have written has cleared?
  • How much of my banking history will I be able to see once I enroll?
  • How do I make transfers?
  • Can I change, delete or reverse a transfer?
  • What transfers are included in the Scheduled Transfer section?
  • Will I be able to view new accounts and loans in Online Banking?
  • Can I use my browser’s “back” or “refresh” buttons to navigate through Online Banking?
  • Can I limit the accounts I see in Online Banking?

    Other Products & Service Features

  • How do I sign up for eStatements/eNotices?
  • How can I set up Mobile Banking?
  • Can I download the Mobile Banking app on my phone or tablet?
  • Can I change which accounts I see in Mobile Banking?
  • How do I enroll in Bill Pay?
  • How do I enroll in Popmoney?
  • Can I order checks through Online Banking?
  • Can I export information from Online Banking to my personal finance software?
  • Can I request a stop payment through Online Banking?
  • How can I purchase savings bonds online?

    Cost

  • How much will Online Banking cost?

    Security

  • How secure is Online Banking?
  • What type of password should I use for Online Banking?
  • Am I required to periodically change my password?
  • Why am I being asked Security Challenge Questions?
  • What is the difference between a registered personal computer and a public computer that is not registered?
  • Why am I being asked to sign in to Online Banking again after I have already signed in?

Video Tutorials

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Online Banking

You have 24-hour access to your account information from the convenience of your computer. Online Banking is easy to use, and more secure than ever. 
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Mobile Banking

Secure access to your account information from you mobile phone via SMS text messages, mobile browsers and Starion Bank's mobile app. 
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Online Bill Pay

The fast and easy way to pay bills and manage your payments. Easily add your payees, set up reminders and set up recurring payments.
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Enhanced Online Security

Powerful, multilayered security for logging in to ensure that your accounts and information remain secure.   
Open Account

Open an checking or savings account online in under four minutes!

Starion Bank has many options to meet your banking needs including personal checking, savings, and loans
 

Need help deciding which account is best for you?

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